Update for our Moda Minx Family,
Firstly, we hope everyone is well during this extremely worrying time. We are doing our absolute best and currently working around the clock to take all of the necessary precautions for the safety of our employees, suppliers and customers. Any changes in our services will be listed below!
Shipping & Delivery
We are currently limiting our deliveries for the protection of all of our staff members due to the virus. This means, parcels being shipped will be slightly delayed compared to usual, however they will be shipped within the week of the customer placing the order on a complimentary Next Day Service as as gesture of good will during this difficult time.
Please be aware for international shipping we are experiencing delays related to the ongoing repercussions of local lock downs abroad. Whilst the majority of parcels are being delivered within the time frame there is a small minority that are taking longer then expected. If you choose to go ahead with placing a order you are the one responsible in waiting to receive it. We cannot control how fast items are received using a standard service for all international orders.
Returns & Refunds
Similarly to the shipping changes, there are current delays due to limited staff members onsite to ensure we are protecting everyone as much as we can. The current turnover from the date a return is received back into the warehouse is 10 working days. Please allow this full amount of time. We understand it may be a difficult time to leave your home so we are extending the return policy to 4 weeks from the date of receiving the parcel from orders placed from the 10th March.
During this time, it is more important than ever to stay in touch and support everyone when you can. Keep connected via our Instagram @modaminx and Facebook!
Love the Moda Minx Team