If you wish to return your item please ensure it is returned in its original condition with all tags attached within 14 days of receiving your parcel. Please note when trying items on please make sure that you are not leaving perfume, deodorant and make up stains on items.

We offer 1 exchange in which we will send this back out free of charge within the UK. This does not apply to any countries outside of the UK or sale items.

Please post back to the address below and make sure you put your invoice in the parcel. We advise to send parcels back recorded delivery so you can track your parcel. Please note, sending your return on a special next day service will not speed up the process of your return.

Refunds will be processed back to the same card used to make the original purchase. Upon us receiving your returned goods, please allow up to 10 working days for the refund to be processed back to your account.

Please note:

  • The item is your responsibility until it reaches us.
  • We recommend that you send the parcel using recorded delivery.
  • The cost of returning the item to us is your responsibility.
  • Store credit expires after 1 year.

The return has to be within 14 days so example if you receive an order on the 1st July then it needs to be returned to us before the 14th July. This is does not apply to pre-order items.

Non refundable items:

  • Bikinis and Swimwear can be returned for store credit or an exchange only.
  • Any items that are worn, damaged, stained or deodorant marks.
  • Sale items are non refundable or exchangeable but we will offer store credit instead which will expire after 12 months.

How to exchange your item:

  • Please pop a note in the bag upon returning your item explaining what you would like and the return team will deal with this accordingly.
  • We advise to return parcels second class, signed for via Royal Mail to our PO Box. Please note, other couriers do not deliver to a PO Box which we cannot be held liable for.

    Please send the item and the returns form to the following address:

    Returns
    Moda Minx
    PO BOX 3211
    Romford
    RM33DF
    United Kingdom

    If you have any questions please e-mail us on [email protected]

    Returns for a refund or store credit are completed within 10 working days (exchanges are completed within 7 days).